CCNA Telecom/NOC Technician Fort Worth, Texas
We have a Network Technician consulting opportunity with one of our leading clients. You will have responsibility for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment on a team that is responsible for supporting an IP network and telecommunications infrastructure nationwide. You will monitor network and telecommunications infrastructure using CA Spectrum and various other tools; provide Tier I and/or Tier II network support and escalate as needed; assist with managing incidents of all severity (Severity 2 incidents include an MTTR goal of two hours); assist and/or lead outage bridges as needed; take inbound support calls from internal campus and field customers as needed; create incidents and tasks via Remedy; work with tasks, PBI and CRQ; and, record detailed and accurate customer and problem information of the incident.
Position requires strong Telecommunications and/or IP Network job-related experience along with Remedy Incident Management. At least two years experience in a NOC or Service Desk environment is essential. Must be proficient typing and possess excellent written and verbal communication skills. Strong preference for Cisco, Telecommunications, RF, Microwave & Wi-Fi experience. Strong troubleshooting skills and a solid understanding of network fundamentals and concepts required. Prefer Cisco CCNA and/or on the job experience managing and supporting Cisco technology. Must be an independent problem solver and strong team-player capable of making solid fact-based decisions under pressure. Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed.
Desired skills: NOC, CA Spectrum, Remedy, Cisco, RF, Microwave, Network Controller, Network Technician, Telecom, CCNA.
**Local Candidates Preferred**