IVR Administrator/Developer Fort Worth, Texas
Exciting position with one of our leading clients. You will be responsible for working with the Contact Center Technology team leveraging technology to solve business problems by participating in all phases of the contact center development process from inception through transition utilizing the Nuance platform. The team is dedicated to analyzing, developing, and maintaining IVR and integration components for the enterprise within an ever-changing fast-paced environment. The team partners with all call center business units to fully understand and implement the unique call routing solutions that best suits the business need.
Position requires strong experience with IVR / Telephony /CTI integration. Must have a strong working knowledge of the following: Nuance Speech Attendant; Nuance Speech Suite (Recognizer, Vocalizer & Speech Server); Nuance Security Suite (Vocal Password); and the Genesys Voice Platform. Must also have a proficiency in VXML; experience using IBM WebSphere Application Server (WAS); Java; and, a knowledge of relational databases. Solid analytical skills, problem determination, and resolution recovery processes are a must. Position will require rotating 24/7 on-call support.
Desired Skills: IVR, Telephony, CTI integration, Nuance Speech Attendant; Nuance Speech Suite, Recognizer, Vocalizer & Speech Server, Nuance Security Suite, Vocal Password, Genesys Voice Platform, VXML, IBM WebSphere Application Server, WAS, Java.
*Local candidates preferred*