Pendo Business Analyst Digital Adoption

Temp to Perm

Thinkfind Corporation

Salary: $ – $

Pendo Business Analyst Digital Adoption Fort Worth, Texas

We are looking for an experienced Business Analyst Digital Adoption to work closely with business subject matter experts to design, build, and test digital adoption platform solutions to ensure that our client is getting the most out of their digital assets. As a BA Digital Adoption, you will be responsible for helping the business, strategically drive adoption and engagement with our enterprise software. As a member of the L & D team, you will work closely with stakeholders throughout the organization to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience. Specifically, you will work with internal teams (BIS, business SMEs, training) to help develop, build, test, and maintain Pendo content; support defining users and enable data distribution to the right user, in the appropriate format, and in a timely matter; design impactful and creative solutions, measure results, iterate and improve to drive optimal outcomes; collaborate with business and technical partners to ensure timely delivery of software readiness, communications, and training; set up measures for data analytics, based on defined requirements; and, support measurement and evaluation of the impact of solutions developed against KPIs set forth to drive ROI back to the business. Seek feedback and obtain consensus across stakeholders from project initiation through final approval.

Position requires intermediate/expert-level skills in digital adoption technology, preferably Pendo. Will consider WalkMe or Whatfix in lieu of Pendo experience. HTML, CSS, and/or JQuery experience preferred. Intermediate MS Word, Excel and PowerPoint skills needed. Experience in the financial services industry preferred. Experience working in a deadline-driven environment, where attention to detail, and the ability to multitask/prioritize a workload of competing priorities is a priority. A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences is a must. Ability to quickly grasp complex technical concepts and make them easily understandable in text, workflows, videos, or pictures is required. Strong analytical and problem-solving skills with the ability to understand a problem and test from multiple angles to derive the best path to resolution. Ability to gather and define technical requirements needed. Ability to analyze data to enable data-driven decisions required. Excellent written skills and ability to explain concepts and processes simply and concisely is a must. Ability to independently manage several projects simultaneously and operate under tight deadlines required. Strong organizational skills with high attention to detail and ability to prioritize tasks needed. Bachelor’s degree or equivalent. Pendo certification a plus.

Desired Skills: Digital Adoption, DAP, Pendo, WalkMe, Whatfix, HTML, CSS, JQuery, MS Word, Excel, PowerPoint, Financial Services.

**Hybrid remote schedule. Local candidate preferred. Must be eligible to work in the US without sponsorship **

Tagged as: Pendo Business Analyst Digital Adoption